Terms and Conditions

FOR BRIDAL BOOKINGS: (scroll for non-bridal booking Terms and Conditions)

TERMS AND CONDITIONS:

We take the utmost care in ensuring you receive the best experience and service from us. For this reason, please have a read through of the following Terms and Conditions before booking Gather and Stitch. As a responsible client, read through them carefully as they are legally binding on your booking. If you have any queries relating to these terms and conditions please contact us.

These terms and conditions apply to services provided to You by Helani Sarath Kumara t/as Gather and Stitch (ABN: 55 976 977 549). The Terms and Conditions govern as a ‘contract’ once the deposit has been placed. This Contract is subject to the laws and jurisdiction of NSW, Australia. This includes government mandates, guidelines and restrictions in place at the time of booking, leading up to the date of the booking and on the date of the booking. Our ability to perform these services are bound by these laws, mandates, guidelines and restrictions. You agree that it is not our responsibility to notify you of changes made to government law, mandates, guidelines and restrictions.

PRICING:

We price per client depending on their role (e.g. guest, bride, bridesmaids, mother of the bride etc) and also the type of event (birthday, graduation, wedding etc). We provide a flat price based on the variables above and are not determined by length of hair or a ‘heavy’ / ‘light’ makeup application.

Our prices are based on the current market value and is a reflection of the high quality, training, experience and longevity of the service that we provide. Our services are very different to hairdressing services or an in-store / cosmetics brand application of makeup. We are trained and skilled to tailor each look to meet their specific requirements of each and everyone of our clients. Additional costs such as call out fees and early morning charges will be made clear to you before your booking is confirmed. Our call out charges are calculated from the distance travelled from our studio based in Carlingford + time taken to travel. The early morning charges are based from starting times before 7:00am and after 5:00pm and increase per hour before or after these times. If same day travel is required for call out locations that are more than 1 hour from our studio in Carlingford, the early morning/late finish fee charges will include the travel time to and from your location. If your appointment location changes after a quote has been supplied and a deposit has been paid, additional charges may be incurred to reflect these changes.

If the client has booked incorrectly (eg. booked as guest when instead they are the bride), you may incur an additional fee to the value of the accurate service. This will be incurred before the completion of the service. All our prices are standard and accurate to the date you receive a quote. We receive a high volume of enquires and many of our clients book us in for multiple days over their wedding events. In order to provide a fair and accurate pricing system for all our clients, we do not offer any discounts for any of our bookings.

BOOKINGS / DEPOSITS:

Once you inquire with us, you will receive an initial quote followed by an invoice if you would like to proceed. Dates are not booked or secured until a deposit has been paid and until we receive the deposit the date is available for others to book.

All deposits are non-refundable and upon payment of a deposit you accept that you are entering into a contract with us. From this moment, time and effort is taken to prepare for your date. Subject to our availability, if you need to reschedule a booking/s, the deposit will be transferred to your new booking. You can only reschedule your event/s if you let us know at least 3 months before your event date/s if you want to reschedule. You will be charged a $250 change fee per event date you are booked in for and the rescheduled date/s must be for the same total amount as the original booking and must be within 3 months of the original booking date. Deposits are not transferable to other clients or other services. If we are not available to get you ready on any rescheduled date/s, your deposit will be forfeited. If you do not reschedule your booking to a date within 3 months of the original date, your deposit will be forfeited.

If you are booking in multiple days for different events, please note that when a deposit is paid, you are paying 50% deposit for EACH day and event you book in. In the event that you decide to cancel any event or day booked in, the deposit amount paid can not be transferred across to cover the booking cost for any other day or event.

All Wedding or Bridal bookings must be paid in full 1 month prior to the date of your event (or first event).

PAYMENT:

The named person on the booking form making the appointment will be solely responsible for all payments due by specified dates. We do not accept payments in portions and the named person on the booking form will be responsible to collect and complete payment in one transaction if there are more than one person booked. Payments for hair and makeup services, excluding weddings & engagements, must be paid on the day of the booking or prior to the booking. This will depend on the number of people booked and we reserve the right to determine when payment is requested.

Our payment methods are by direct transfer or cash.

REFUNDS:

Unfortunately we do not offer any refunds for any completed services. If you are in any way dissatisfied as the service is being completed, it is up to the client to notify the stylist during the service.

CHANGES AND CANCELLATIONS:

Appointments:

If you miss or do not show up to your appointment, you will be charged at the full cost of the appointment.

Bookings:

Changes can be made to the services prior to the wedding or event up to 6 months before the commencement of your first event, but services cannot come to less than the deposit paid. If a client would like to make changes within 6 months of the event, the booking total can not come below the total amount of the originally booking. E.g. if the original booking is for 5 people, the client can not change the booking to 4 people, 5 months before the event.

If cancellations are made the following conditions will apply (we remind you the deposit is non-refundable):

Up to 1 month prior to the date of your event (or first event) – no cancellation fees apply, however the deposit is non-refundable.

Within 1 month of the date of your event (or first event) – 100% of the booked amount quoted on your booking invoice will be charged, no refunds.

All booking must be paid in full 1 month prior to the date of your event (or first event).

In the event we cannot attend the booking date due to unforeseen circumstances on our part, we will work with you to find an alternative reputable stylist, however any such booking will remain solely your responsibility. You agree that you will not hold Gather and Stitch liable for any additional costs incurred by you due to the cancellation including but not limited to additional costs to book another stylist as a replacement.

YOUR EVENT:

On enquiry, please give us an accurate description of your event or type of event. This will effect the cost price. If the event is different to what is stated, extra charges may apply.

CALL OUTS / TRAVEL:

We have a minimum number that applies for ‘call out’ bookings and will depend on location, timing and availability. Our call out fees are charged according to the distance and time taken to travel out to you.

In the event that we are required to come to a house/hotel/motel/serviced apartment that requires payment for parking, please ensure that you have a parking spot organised for us and any of our contractors or affiliates prior to our arrival. Valet parking service is required for all hotel, motel and services apartment bookings. All parking fees/charges are to be covered by you. Any additional expenses incurred after the event will be charged to the client.

EARLY MORNING / LATE NIGHT FEE:

Our early morning charges are charged to times starting before 7:00am and times finishing after 5:00pm. The early morning charges are based from starting times before 7:00am and after 5:00pm and increase per hour before or after these times. If same day travel is required for call out locations that are more than 1 hour from our studio in Carlingford, the early morning/late finish fee charges will include the travel time to and from your location.

HAIR AND MAKEUP PREP:

We want you to have the best possibly outcome from your appointment with us. For this reason, between 3-7days before your booking you will be emailed hair and makeup preparation details. This is to ensure the quality and longevity of the work that we do. It will be the client’s responsibility to follow these instructions. Additional charges may apply if these preparation details are to be completed by the stylists on the day. Please note that failure to follow these instructions may reduce the quality of our services.

TIMING:

Our timing and time management is extremely important to us. It is crucial to making sure that we deliver the service that you expect. When time is allocated for your appointment, please make sure that they are followed.

Please note we are booked in for the service we are providing, not the duration of time allocated. We provide timing inclusive of a small buffer to ensure that we are able to complete our services in a timely manner and create a stress free environment for our brides. If we finish our services ahead of schedule, we are not obliged to stay back until the finish time originally allocated.

However, unexpected things do happen! If it does, please let us know if you are running late. Gather and Stitch is not responsible if we are unable to complete services booked in during the allocated time due to delays by the client. If you are running late, please note that your services may also be delayed. In this instance, there may be a late fee as it will affect bookings after you.

EXTRA PEOPLE:

If there are other people that decide on the day that they would like our service, but are not included in the original booking, we may be able to add them on the day. This will definitely depend on the timing and will be decided by the Gather and Stitch stylists present if possible. Payments for these bookings must be made in cash on the day before any services are commenced on the extra clients.

LIABILITY:

When booking Gather and Stitch and our stylists, contractors or affiliates you are doing so at your own risk. You agree that Gather and Stitch and our stylists and contractors will not be held liable for any loss or damage incurred either directly or indirectly from booking us for your event.

You agree to indemnify Gather and Stitch and our stylists and contractors for any damage or loss caused indirectly or directly by us to property belonging to the client, any of their friends, family or guests as well as property belong to the location that the booking is taking place and any injury to you, any friends, family or guests whether that person is part of the booking or not resulting from the use of our tools, make up, products, ingredients and equipment used in the booking.

Allergies:

Any stylist working under the name Gather and Stitch is not to be held responsible for any allergic reactions to products or ingredients used. It is the clients’ responsibility to inform the stylist prior to the booking of any medical conditions, sensitivity or allergies that could cause reactions to products, equipment or ingredients used. Medical conditions include but are not limited to, facial herpes, open/weeping wounds or sores, warts, sever or cystic acne, sunburns, recent dental work, bruising, ringworm, impetigo, scabies, head lice, eczema, photo-sensitivity. If you would like, you can bring your own products that you are familiar with and the stylist would be happy to use the product.

You agree that Gather and Stitch, its stylists and contractors or not liable for, and you will indemnify them for any and all claims, liabilities, costs, loss and causes of action relating to personal injury or death arising directly or indirectly as a result of your failure to disclose information relating to medical conditions.

OUR TEAM:

All our Gather and Stitch stylists are qualified and professional (thats why they work for us!). We try out best to keep you booked with the stylist you initially did a trial with (if applicable). However if someone is unable to complete your booking due to an unforseen event or circumstance, we will provide with you another member of our highly skilled team! We trust that in booking us you have faith in all of our individual skills and training.

FOR NON – BRIDAL BOOKINGS: (scroll up for bridal booking Terms and Conditions)

TERMS AND CONDITIONS:

PRICING:

Our prices are based on the current market value and is a reflection of the high quality, training, experience and longevity of the service that we provide. Our services are very different to hairdressing services or an in-store / cosmetics brand application of makeup. We are trained and skilled to tailor each look to meet their specific requirements of each and everyone of our clients. Additional costs such as call out fees and early morning charges will be made clear to you before your booking is confirmed. Our call out charges are calculated from the distance travelled from our studio based in Carlingford + time taken to travel.The early morning charges are based from starting times before 7:00am and after 5:00pm and increase per hour before or after these times. If same day travel is required for call out locations that are more than 1 hour from our studio in Carlingford, the early morning/late finish fee charges will include the travel time to and from your location. If your appointment location changes after a quote has been supplied and a deposit has been paid, additional charges may be incurred to reflect these changes.

BOOKINGS / DEPOSITS:

Once you inquire with us (by filling out this page or otherwise), you will receive an initial quote. Dates are not booked or secured until a deposit has been paid and until we receive the deposit the date is available for others to book. If you are making a booking within 30 days of your event date, we will require full payment to secure the booking.

All deposits are non-refundable and upon payment of a deposit you accept that you are entering into a contract with us. From this moment, time and effort is taken to prepare for your date. Subject to our availability, if you need to reschedule a booking, the deposit will be transferred to your new booking. You can only reschedule your event/s if you let us know at least 3 months before your event date/s if you want to reschedule. You will be charged a $50 change fee per event date you are booked in for and the rescheduled date/s must be for the same total amount as the original booking. The rescheduled date must be within 2 months of the original booking date. Deposits are not transferrable to other clients or other services. If we are not available to get you ready on any rescheduled date/s, your deposit will be forfeited. If you do not reschedule your booking to a date within 2 months of the original date, your deposit will be forfeited.

If you are booking in multiple days for different events, please note that when a deposit is paid, you are paying 50% deposit for EACH day you book in. In the event that you decide to cancel any event days booked in, the deposit amount paid can not be transferred across to cover the booking cost for any other day.

All bookings must be paid in full 30 days prior to the date of your event.

PAYMENT:

Our payment methods are by direct transfer or cash.

REFUNDS:

CANCELLATIONS:

Appointments:

If you miss or do not show up to your appointment, you will be charged at the full cost of the appointment.

Bookings:

Changes can be made to the services prior to the date of your event, but services cannot come to less than the deposit paid. If changes or cancellations are made the following conditions will apply (we remind you the deposit is non-refundable):

Up to 1 month prior to the date of your event (or first event) – no cancellation fees apply, however the deposit is non-refundable.

Within 1 month of the date of your event (or first event) – 100% of the booked amount quoted on your booking invoice will be charged, no refunds.

All booking must be paid in full 1 month prior to the date of your event.

YOUR EVENT:

On enquiry, please give us an accurate description of your event or type of event. This will effect the cost price. If the event is different to what is stated, extra charges may apply.

CALL OUTS / TRAVEL:

EARLY MORNING / LATE NIGHT FEE:

The early morning charges are based from starting times before 7:00am and after 5:00pm and increase per hour before or after these times. If same day travel is required for call out locations that are more than 1 hour from our studio in Carlingford, the early morning/late finish fee charges will include the travel time to and from your location.

HAIR AND MAKEUP PREP:

TIMING:

However, unexpected things do happen! If it does, please let us know if you are running late. If you are running late, please note that your services may also be delayed. In this instance, there may be a late fee as it will affect bookings after you.

For all non-bridal bookings, we will try our best to keep your booking time as provided in our quote and invoice. However, we may encounter circumstances where we will need to adjust the timings of our non-bridal bookings to accommodate last minute changes that may arise from our bridal appointments. We endeavour to provide you as much notice as possible to ensure you are aware of possible timing changes to your booking.

EXTRA PEOPLE:

LIABILITY:

Allergies:

OUR TEAM: